Updated on November 21, 2025 03:09:49 PM
The GeM Incident Management System or IM System under GeM Policy 2025 is an online platform introduced on July 21, 2025, aimed at ensuring transparency and accountability in addressing various issues noted on the Government e-Marketplace, such as complaints, rule breaking, and contractual issues.
This system ensures that all issues are tracked, reviewed properly, and resolved in a fair way, helping build trust between buyers and sellers on the platform.
At Professional Utilities, we help GeM users by helping them manage incident reports, responding to notices, and follow the new IM guidelines. This helps them stay in tune with the rules and regulations to avoid penalties or problems.
Table of Content
The Incident Management (IM) System lets users to report, keep an eye on, and fix problems related to the platform in a clear and organized way.
Through the Incident Management system, buyers and GeM officials can:
Note: A “deviation” means any action that breaks GeM’s terms, like fake listings, false documentation, delay in delivery, or non-payment.
GeM Incident Management aims to maintain a transparent, trustworthy, and secure marketplace by allowing quick and fair decisions on all platform issues.
Under the GeM Incident 2025 policy, the following can raise an incident on GeM:
All Communication and updates are done only through the IM Dashboard, which allows for transparency and avoids offline confusion.
A non-compliance under the GeM Incident Management System, depending on its severity, is categorized as a deviation, and repeat offenses have longer periods of suspension. Here’s the structured breakdown:
| Deviation Type | Meaning | Suspension / Action |
|---|---|---|
| Mild | Minor mistakes such as wrong product category or document errors | 30–45 days |
| Serious | Misleading information, payment delays, or poor performance | 45–60 days |
| Severe | Fake documents, non-delivery, or withdrawal after bid | 60–90 days |
| Grave | Repeated or intentional violations damaging GeM’s reputation | Up to 2 years, possible debarment for extreme cases |
Note: Suspensions under the GeM IM System increase with violation seriousness and repetition.
Temporary Moratorium and Suspension are the various actions under GeM that temporarily restrict the sellers' activities in order to guarantee the principle of fair practices for maintaining the trust in the platform.
Suspension:
A seller or service provider is temporarily blocked from participating in bids or updating listings for a certain fixed period of time.
The Temporary Moratorium:
Some account features are paused when applied for non-payment or minor deviations, but the seller can still complete ongoing deliveries and payments.
Both the actions are visible on the seller’s profile, reflecting their credibility score and impacting their future business on GeM.
The GeM Incident Management process allows easy and fair decision of issues through a clear step-by-step system, from reporting an incident to its final closure on the platform.
GeM Incident & Notice Support
Need help responding to a "Show-Cause Notice" or managing a "suspension" on GeM? Our experts at Professional Utilities are here to assist you.
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GeM sellers and service providers can easily resolve deviations and maintain their credibility by following a structured corrective action process.
Facing a deviation on GeM? Don't worry, our experts at Professional Utilities are here to help you quickly fix the issue and keep your reputation on the platform strong.
Note: You may also check GeM Portal Retainership for monthly account monitoring and compliance support.
If a GeM seller or service provider disagrees with a suspension or a temporary moratorium:
Note: All supporting documentation should be clear, relevant, and properly uploaded to support your case.
Whether you’re a new seller or an experienced GeM service provider, we guide you at every step to keep your business running easily.
GeM’s Incident Management System has made resolving disputes and policy violations more structured and transparent. By digitising the whole process from reporting a deviation to closing of a case, GeM has ensured quicker decisions and greater accountability for all users.
For GeM sellers and service providers, staying informed about suspension, moratorium, and appeal process is important for maintaining business continuity on the platform. If you face an incident on GeM, Professional Utilities is here to guide you through every step, ensuring easy compliance and uninterrupted operations.
At Professional Utilities, we leverage our industry knowledge and expertise to help businesses navigate complex regulations, minimize risks, and optimize operations for maximum efficiency and profitability.
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The GeM IM system helps the users in reporting, tracking, and solving problems related to the platform transparently and structurally.
Incidents can be raised by Buyers, GeM Admins, the GeM system itself, and verifying agencies appointed by GeM.
A deviation is a violation of any kind of GeM rule-like fake listings, false documents, delayed delivery, or non-payment.
The suspended one does not have the right to either bid or update listings for some period.
This is a partial restriction wherein sellers can complete their existing orders but cannot access certain account features.
Sellers can update the IM dashboard, take corrective action, and submit evidence for closure.
A show-cause notice calls upon the seller to explain or justify an incident before GeM decides on the outcome.
A Show-Cause Notice has to be responded to by the seller within 5 days of receipt.
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| Related Pages | Description |
|---|---|
| GeM Vendor Assessment | Get certified to sell products and services on GeM. |
| GeM Portal Retainership | Keep your GeM account active and compliant. |
| Brand Registration on GeM | Register your brand to build visibility among government buyers. |
| Make in India Certificate | Promote indigenous products and qualify for domestic preference. |
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